Grievance Redressal Policy

We want every customer to have a clear route for resolving order, payment, delivery or service concerns.

How to Raise a Grievance

Contact our support team with your name, contact details, order number or transaction reference where applicable, and a clear description of the issue.

Email: thebakekart@gmail.com
Phone / WhatsApp: +91 860 860 7479
Support: Monday to Saturday, 9:00 AM–7:00 PM

Grievance Escalation

If your concern is not resolved through normal customer support, request escalation to the Grievance Officer using the same email address. Please retain the order number and relevant supporting information.

Response

We aim to acknowledge grievances promptly and work toward an appropriate resolution. Timelines can depend on the nature of the issue and any investigation required with payment or logistics partners.