Mix and Match

Shipping policy

SHIPPING & DELIVERY POLICY

Effective Date: 12 August 2026
Last Updated: 12 August 2026

Welcome to The Bake Kart.

We are committed to processing and delivering your orders safely, efficiently, and within the estimated timelines communicated at the time of purchase.

This Shipping & Delivery Policy governs the shipment and delivery of products purchased through https://thebakekart.com/.

By placing an order with The Bake Kart, you acknowledge and agree to the terms of this Shipping & Delivery Policy, together with our Terms & Conditions, Privacy Policy, and applicable Return & Refund Policy.

1. DELIVERY LOCATIONS

The Bake Kart currently provides delivery services within India, subject to courier serviceability.

We may deliver to residential, commercial, and other eligible addresses supported by our logistics partners.

Delivery availability may vary based on:

  • PIN code

  • Geographic location

  • Courier availability

  • Product type

  • Product size or weight

  • Applicable transportation restrictions

Certain remote, restricted, or non-serviceable locations may not be eligible for delivery.

If an address is determined to be non-serviceable after an order is placed, we will contact the customer regarding the available options.

International Shipping

International shipping is currently not available.

We may introduce international delivery in the future and will publish the applicable terms, countries, charges, duties, taxes, and delivery timelines separately.

2. ORDER PROCESSING

Orders are generally processed within 1–2 business days after successful order placement and payment confirmation.

For the purposes of this policy, business days generally mean Monday to Saturday, excluding Sundays and applicable public holidays.

Orders placed on Sundays or public holidays will generally be processed on the next applicable business day.

Processing time may be longer during:

  • Festive periods

  • Major promotional campaigns

  • Sale events

  • New product launches

  • Unusually high order volumes

  • Inventory reconciliation

  • Operational disruptions

  • Events beyond our reasonable control

Where a material delay is expected, we will make reasonable efforts to communicate the delay to the customer.

3. SHIPPING & DELIVERY TIME

After dispatch, standard delivery is generally estimated at:

3–7 business days

The actual delivery time may vary depending on the destination and circumstances affecting transportation.

Remote and difficult-to-service locations may require additional delivery time.

Important

All delivery timelines displayed on our website are estimates unless expressly stated otherwise.

A stated delivery estimate does not constitute an unconditional guarantee of delivery by a particular date.

We will nevertheless make reasonable efforts to ensure that orders are dispatched and delivered within the communicated timeframe.

Where applicable law provides a consumer remedy for delayed delivery, defective goods, wrong goods, or other order-related issues, nothing in this policy is intended to limit those rights.

4. SHIPPING CHARGES

Applicable shipping charges will be displayed to the customer before the order is finally placed.

Shipping charges may depend on:

  • Order value

  • Product weight

  • Package dimensions

  • Delivery location

  • Courier charges

  • Shipping method

  • Promotional offers

From time to time, The Bake Kart may provide free-shipping offers subject to a minimum order value or other conditions.

Any applicable shipping offer and its conditions will be displayed on the website or at checkout.

Shipping charges applicable to an already-confirmed order will not be retrospectively increased solely because our shipping rates subsequently change.

5. ORDER CONFIRMATION

After placing an order, the customer may receive an order confirmation through email, SMS, WhatsApp, website notification, or another available communication method.

An order confirmation confirms that we have received the order request.

An order may remain subject to:

  • Payment verification

  • Product availability

  • Address verification

  • Fraud or security checks

  • Pricing or listing error correction

  • Other legitimate operational checks

If we are unable to fulfil an accepted order, we will inform the customer and process any applicable refund in accordance with applicable law and our policies.

6. PRODUCT AVAILABILITY

Although we make reasonable efforts to maintain accurate inventory information, products may occasionally become unavailable due to:

  • Inventory discrepancies

  • High demand

  • Supplier issues

  • Damage or quality-control concerns

  • Technical errors

  • Stock allocation issues

If an ordered product becomes unavailable after the order is placed, we may contact the customer to discuss available options.

Where an order or part of an order cannot be fulfilled and payment has already been received, the applicable amount will be refunded in accordance with our Refund Policy and applicable law.

7. DISPATCH

Orders will be packed and dispatched after necessary order processing and verification.

Once the package has been handed over to the applicable courier or logistics partner, the shipment may be considered dispatched.

Customers may receive dispatch confirmation and tracking information where tracking is available.

Tracking information may take some time to become active after the shipment is handed over to the logistics provider.

8. ORDER TRACKING

Where tracking is available, The Bake Kart may provide a tracking number or tracking link through:

  • Email

  • SMS

  • WhatsApp

  • Customer account

  • Order confirmation page

  • Other available communication channels

Customers can use the tracking information to monitor the shipment.

The tracking status is generated or updated by the relevant logistics provider and may occasionally be delayed or inaccurate.

9. CUSTOMER RESPONSIBILITY FOR DELIVERY INFORMATION

Customers are responsible for providing complete and accurate delivery information.

Before submitting an order, please verify:

  • Full name

  • House/flat/shop number

  • Building name

  • Street

  • Locality

  • City

  • State

  • PIN code

  • Mobile number

  • Email address, where applicable

The Bake Kart will not be responsible for delivery failure or additional costs arising directly from incorrect, incomplete, or outdated information supplied by the customer.

If you identify an error after placing an order, contact us immediately at:

thebakekart@gmail.com

We will make reasonable efforts to correct the information before dispatch, but an address change cannot be guaranteed after an order has entered processing or has been dispatched.

10. DELIVERY ATTEMPTS

Our logistics partners may make delivery attempts according to their operational procedures.

Customers are responsible for reasonably cooperating with the delivery process.

This includes:

  • Being available to receive the shipment where required

  • Providing a reachable phone number

  • Responding to legitimate courier communications

  • Providing access or delivery instructions where reasonably necessary

If delivery fails because of circumstances attributable to the customer, including an incorrect address, repeated unavailability, refusal to accept the package, or failure to respond to the courier, the shipment may be re-attempted or returned to origin.

Additional shipping or re-delivery charges may apply where permitted and where such costs arise because of customer-provided information or customer-requested changes.

11. DELIVERY DELAYS

The Bake Kart works with third-party logistics providers to deliver orders.

Delivery may occasionally be delayed because of circumstances including:

  • Severe weather

  • Floods

  • Natural disasters

  • Road closures

  • Transportation disruptions

  • Strikes or labour disruptions

  • Government restrictions

  • Public holidays

  • High seasonal shipment volumes

  • Courier operational issues

  • Incorrect delivery information

  • Remote-location service limitations

  • Security incidents

  • Other circumstances beyond our reasonable control

Where a delay occurs, we will make reasonable efforts to assist the customer and coordinate with the logistics provider.

Nothing in this section removes any rights or remedies available to consumers under applicable law.

12. LOST SHIPMENTS

If a shipment appears to be lost or remains undelivered beyond a reasonable period, customers should contact us at:

thebakekart@gmail.com

We may initiate an investigation with the relevant logistics provider.

Depending on the outcome of the investigation and applicable law, we may provide an appropriate resolution, which may include:

  • Re-shipment

  • Refund

  • Replacement

  • Other appropriate remedy

A shipment will not automatically be treated as lost merely because tracking information has not updated for a short period.

13. DAMAGED PACKAGES

We take reasonable precautions to package products appropriately before dispatch.

If the package appears visibly damaged, opened, tampered with, wet, crushed, or otherwise compromised at the time of delivery, customers should, where reasonably possible:

  1. Photograph the outer package before opening it.

  2. Photograph the shipping label.

  3. Record a clear unboxing video where practical.

  4. Photograph the product and internal packaging.

  5. Preserve the original packaging.

  6. Contact The Bake Kart promptly.

Customers should report delivery-related damage within 48 hours of delivery wherever possible.

Prompt reporting helps us investigate the matter with the courier and determine an appropriate resolution.

14. DAMAGED, DEFECTIVE, WRONG OR MISSING PRODUCTS

If you receive a product that is:

  • Damaged

  • Defective

  • Incorrect

  • Different from the product ordered

  • Missing from the shipment

  • Delivered in an incorrect quantity

please contact us within 48 hours of delivery wherever possible.

Please provide:

  • Order number

  • Photographs/videos

  • Product photographs

  • Shipping label

  • Description of the issue

  • Any other information reasonably required for verification

We may request additional information to investigate the issue.

Any replacement, return, refund, or other remedy will be handled in accordance with our Return & Refund Policy and applicable law.

15. INSPECTION OF ORDERS

Customers are encouraged to inspect their order promptly after delivery.

For fragile, high-value, or damage-sensitive products, customers are strongly encouraged to record an unboxing video showing:

  • The unopened package

  • Shipping label

  • Package condition

  • Opening of the package

  • Products received

An unboxing video may assist us in verifying transit damage, missing products, or incorrect shipments.

However, failure to record an unboxing video does not by itself determine whether a legitimate complaint will be accepted. Each complaint may be reviewed based on the circumstances and available evidence.

16. DELIVERY MARKED AS COMPLETED BUT ORDER NOT RECEIVED

If your shipment is marked as Delivered but you have not received it, please contact The Bake Kart as soon as possible.

Before contacting us, please check whether:

  • A family member received the package;

  • A neighbour or building reception received it;

  • The courier left it at an authorised location;

  • The courier attempted delivery using an alternate contact.

If the package remains missing, contact us at:

thebakekart@gmail.com

We may coordinate with the logistics provider and investigate the delivery confirmation.

17. MULTIPLE SHIPMENTS

An order containing multiple products may, where operationally necessary, be shipped in more than one package.

This may occur because of:

  • Different product availability

  • Warehouse location

  • Product size or weight

  • Packaging requirements

  • Logistics considerations

Customers may receive separate tracking numbers or delivery notifications.

Where an order is split for our operational reasons, customers will generally not be charged additional shipping solely because the order has been split.

18. IN-STORE PICKUP

Where The Bake Kart offers in-store pickup at checkout, the customer will receive a confirmation when the order is ready for collection.

Customers should wait for the "Ready for Pickup" confirmation before visiting the store.

At the time of collection, customers may be required to provide:

  • Order number

  • Order confirmation

  • Registered mobile number

  • Valid identification, where reasonably required

Orders must be collected within the period communicated by The Bake Kart.

Where an order is not collected within the applicable period, we may contact the customer to arrange further collection or other available options.

19. CANCELLATION AFTER DISPATCH

Customers should contact us as soon as possible if they wish to cancel an order.

Once an order has been packed or dispatched, cancellation may not be possible.

Where cancellation is no longer possible because the order has entered fulfilment or shipment, the customer may need to follow the applicable return/refund procedure.

Any cancellation, return, or refund will be governed by our applicable policy and applicable law.

20. FORCE MAJEURE

The Bake Kart shall not be responsible for delays or failures caused by events beyond its reasonable control, including natural disasters, floods, fire, extreme weather, war, civil disturbance, government restrictions, epidemics/pandemics, transportation disruptions, strikes, major infrastructure failures, cyber incidents affecting logistics or essential service providers, or other circumstances that could not reasonably have been prevented or controlled.

Where such circumstances occur, we will make reasonable efforts to minimise the impact and resume normal service as soon as reasonably practicable.

Nothing in this clause is intended to exclude or restrict any consumer right that cannot lawfully be excluded under applicable law.

21. SHIPPING RESTRICTIONS

Certain products may have specific shipping requirements because of:

  • Size

  • Weight

  • Fragility

  • Temperature sensitivity

  • Product composition

  • Courier restrictions

  • Applicable legal or regulatory requirements

Where a product cannot be shipped to a particular location, we may restrict the delivery option at checkout or contact the customer after the order is placed.

22. THIRD-PARTY LOGISTICS PROVIDERS

The Bake Kart may use independent courier, logistics, transportation, warehousing, and delivery service providers.

Once a shipment has been handed over to a logistics provider, certain aspects of transportation and delivery are controlled by that provider.

The Bake Kart will, however, make reasonable efforts to assist customers with shipment-related issues and coordinate with the relevant logistics provider where appropriate.

23. SHIPPING POLICY AND CONSUMER RIGHTS

This Shipping & Delivery Policy is intended to clearly communicate our normal shipping procedures.

Nothing in this policy is intended to:

  • Exclude rights available to consumers under applicable Indian law;

  • Limit statutory remedies that cannot legally be limited;

  • Misrepresent delivery timelines;

  • Prevent a customer from raising a legitimate complaint; or

  • Override mandatory requirements applicable to e-commerce transactions.

Where applicable law provides a greater consumer protection than this policy, the applicable legal requirement will prevail.

24. POLICY CHANGES

The Bake Kart may update this Shipping & Delivery Policy from time to time to reflect changes in:

  • Logistics arrangements

  • Delivery services

  • Business operations

  • Product categories

  • Shipping charges

  • Applicable laws or regulations

  • Website functionality

The updated version will be published on this page with a revised "Last Updated" date.

The version applicable to an order will generally be the version in effect at the time the order is placed, subject to applicable law.

25. CONTACT US

For shipping, delivery, tracking, damaged-product, missing-product, or order-related assistance, please contact:

THE BAKE KART

158, Srinivasa Ragavan Street
Near Gandhi Park, R.S. Puram
Coimbatore, Tamil Nadu – 641002
India

Phone: +91-8608607475
Email: thebakekart@gmail.com
Website: https://thebakekart.com/

Please include your order number in your communication whenever possible so that we can assist you more efficiently.

OUR COMMITMENT

At The Bake Kart, our goal is simple:

Pack Carefully. Ship Securely. Deliver Reliably.

We work to ensure that every order is processed responsibly and reaches you in good condition.

Thank you for choosing The Bake Kart.