Delivery Re-Attempt & Proof of Delivery

Proof of Delivery

If an order is marked delivered but you need proof of delivery, contact us promptly with your order number. We may coordinate with the courier partner to request available delivery records.

Failed Delivery / Return to Origin

If a shipment is returned to origin because of an incorrect address, repeated unavailability, refusal or another delivery failure, contact us so we can review the available re-delivery options.

Where an additional delivery cost is legitimately incurred because of customer-provided information or a customer-attributable delivery failure, applicable charges may be payable, subject to our policies and applicable law.

Courier Delays

Courier delays can occur because of weather, transport disruptions, high shipment volumes, operational issues or other circumstances outside our control. We will make reasonable efforts to assist with tracking and courier coordination.

Missing or Damaged Shipments

Report missing, wrong or damaged orders as soon as possible with your order number and clear evidence. We will investigate with the relevant fulfilment or logistics partner and provide an appropriate resolution under our policies and applicable law.